PERSONAL INFORMATION PROTECTION
PERSONAL INFORMATION WILL NEVER BE SHARED WITH ANY ORGANIZATION THAT IS NOT AFFILIATED WITH JIFFY LUBE OR ITS REPRESENTATIVES.
Personal information is collected by Jiffy Lube for the purposes of keeping your vehicle’s service history, delivery of products and services, administering our billing and client databases, design and improvement of the products and services we provide, and communicating with you for matters such as reminder of next service due, random customer satisfaction surveys, direct marketing and extended warranty information.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
YOU HAVE THE OPTION NOT TO HAVE YOUR INFORMATION COLLECTED, USED AND/OR DISCLOSED FOR SOME OF THE PURPOSES STATED ABOVE. SIMPLY CONTACT OUR HEAD OFFICE AT 519-886-0561 or [email protected] REGARDING YOUR OPTIONS. Any inactive customer files are deleted after four years.