Effective Date: June 19, 2026
Welcome to Jiffy Lube® Ontario. Your privacy is critically important to us. This Privacy Policy describes how Jiffy Lube® (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, https://jiffylubeontario.com/ (the “Site”), or use our online services.
By using the Site, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
We only collect personal information that you voluntarily provide to us or that is automatically tracked when you navigate our Site.
Information You Provide to Us: When you submit an inquiry through our customer contact form, we collect your Name, Address, and Phone Number.
Information Collected Automatically: When you visit our website, certain technical information is automatically logged. This includes your IP address, browser type, operating system, and data collected through tracking technologies like cookies.
- How We Use Your Information
We use the personal information we collect from you strictly for legitimate business purposes, including:
Responding to your customer service requests and inquiries.
Improving our website functionality and user experience.
Delivering relevant, targeted advertisements to you across the web.
- Cookies and Targeted Advertising
Our website uses cookies, web beacons, and similar tracking technologies to monitor site activity and enhance your online experience.
Google Analytics: We use Google Analytics to analyze website traffic and understand user behavior. Google Analytics collects anonymized data regarding your interactions with the Site.
Facebook Pixel & Targeted Ads: We use the Facebook Pixel to measure the effectiveness of our advertising, understand your actions on our Site, and serve you customized, targeted advertisements on third-party platforms (like Facebook and Instagram).
Opt-Out Note: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To opt-out of targeted advertising, you can adjust your preferences inside your Facebook ad settings, or visit the Digital Advertising Alliance of Canada (DAAC) Opt-Out Tool.
We use Microsoft Clarity to better understand how visitors interact with our website and to improve the overall user experience. Microsoft Clarity uses cookies and similar technologies to collect information about how users navigate and engage with our Site, including page views, clicks, scrolling behaviour, session recordings, and other usage data. Clarity may also collect technical information such as your IP address (which may be truncated or de-identified where applicable), browser type, device type, operating system, screen resolution, and approximate geographic location derived from your IP address. This information helps us identify usability issues, improve website performance, and enhance the services we provide. Microsoft processes this information on our behalf in accordance with its privacy commitments and does not use it to identify you personally.
For more information about how Microsoft collects and uses data through Clarity, please refer to the Microsoft Privacy Statement.
- Third-Party Data Sharing
We do not sell, rent, or trade your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (such as Google, Microsoft, and Meta for analytics, website optimization, and marketing). These providers are contractually obligated to keep your information confidential and secure.
We may also disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
- Data Security and Retention
We implement appropriate physical, organizational, and technological security measures designed to protect your personal information against unauthorized access, loss, theft, alteration, or disclosure.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including responding to your customer service requests or complying with legal obligations.
- Canadian Privacy Rights (PIPEDA Compliance)
Because our target audience is located in Canada, we handle all personal data in compliance with Canadian privacy principles under PIPEDA. You have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete personal information.
Withdraw your consent to our processing of your data at any time (subject to legal or contractual restrictions).
If you wish to exercise any of these rights, please contact our Head Office using the details provided below.
- Children’s Privacy
Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete that information from our servers.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted directly on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Head Office:
Phone: 519-886-0561
Email: [email protected]
